FAQ

Why have I not received my requested payout?

In accordance with legal and regulatory requirements, we are only allowed to transfer money to verified players. 

If you have made a deposit via credit card, we need a copy of the front and back of your credit card, with the validation code blacked out. 

If you have made a deposit using a Paysafe Card and want your payout to be credited, we require a copy of your bank statement where your name and account number are visible. 

We will verify your account as soon as possible, when we receive the required documents and verification has been completed, we will carry out the payout.