FAQ

How do I verify my account?

In accordance with legal, regulatory and security reasons we could ask you to verify your account. It is possible that we request for verification when you want to withdraw  or deposit money. We could ask you to proof your identity, by sending us a copy of your identity card or driving license or we could ask you for a proof of address by sending us a copy of your electricity, gas, internet or another bill. You can also proof your address by sending us a copy of a letter from your bank, insurance company, public authorities or offices.

It is possible that we need an extended verification. If we deem the proof of identity and address inadequate, we will ask you to take a picture of you holding your proof of identity next to your face and send it to us.

You can verify your account in your personal “My account ->Verification” section on the website by uploading the required documents via your phone, tablet or desktop computer.

The verification procedure is carried out only once. Once you have verified your account you will benefit from quicker and unlimited payouts and deposits.

How long does the verification take?

Your account verification is usually very quick. After a few hours at the latest, your documents are verified and if you have requested a withdrawal, it can be approved.